{"id":51435,"date":"2026-10-08T11:12:00","date_gmt":"2026-10-08T15:12:00","guid":{"rendered":"https:\/\/foodbankscanada.ca\/?p=51435"},"modified":"2026-10-08T11:14:16","modified_gmt":"2026-10-08T15:14:16","slug":"ambassadeurs-des-normes-dexcellence-pelham-cares-sengage-a-garantir-et-a-promouvoir-lintegrite","status":"publish","type":"post","link":"https:\/\/foodbankscanada.ca\/fr\/ambassadeurs-des-normes-dexcellence-pelham-cares-sengage-a-garantir-et-a-promouvoir-lintegrite\/","title":{"rendered":"Ambassadeurs des normes d\u2019excellence\u202f: Pelham Cares s\u2019engage \u00e0 garantir et \u00e0 promouvoir l\u2019int\u00e9grit\u00e9\u00a0\u00a0"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><em>Au d\u00e9but de 2024, Banques alimentaires Canada a lanc\u00e9 un ensemble de normes nationales couvrant tous les secteurs d\u2019activit\u00e9 des banques alimentaires. Ces points de r\u00e9f\u00e9rence renforcent la responsabilisation et la confiance, assurent de bonnes pratiques et outillent les banques alimentaires afin qu\u2019elles servent leurs communaut\u00e9s le plus efficacement possible. Jusqu\u2019\u00e0 pr\u00e9sent, plus de 390\u202fbanques alimentaires ont obtenu l\u2019accr\u00e9ditation aux normes d\u2019excellence.<\/em>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Il s\u2019agit d\u2019un projet majeur, mais personne ne peut y arriver seul\u00b7e\u202f: les banques alimentaires sont encourag\u00e9es \u00e0 poser des questions, \u00e0 se renseigner sur les possibilit\u00e9s de pr\u00e9senter une demande de financement ou \u00e0 demander de l\u2019aide au<\/em> <a href=\"mailto:standards@foodbankscanada.ca\" target=\"_blank\" rel=\"noopener\"><em>standards@foodbankscanada.ca<\/em><\/a><em>. Les<\/em> <strong><em>ambassadeurs des normes<\/em><\/strong><em>, qui ont suivi le processus d\u2019agr\u00e9ment et qui ont g\u00e9n\u00e9reusement offert de raconter leur exp\u00e9rience et de donner des conseils et des mod\u00e8les \u00e0 l\u2019ensemble du r\u00e9seau de banques alimentaires sur<\/em> <a href=\"https:\/\/theexchange.foodbankscanada.ca\/\" target=\"_blank\" rel=\"noopener\">The Exchange<\/a><em>*.<\/em>&nbsp;<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Lorsque les normes d\u2019excellence ont \u00e9t\u00e9 cr\u00e9\u00e9es, <a href=\"https:\/\/pelhamcares.org\/\" target=\"_blank\" rel=\"noopener\">Pelham Cares<\/a> a saut\u00e9 sur l\u2019occasion. Fond\u00e9e il y a plus de 40\u202fans dans la ville de Pelham, dans la r\u00e9gion de Niagara, en Ontario, l\u2019organisation venait de s\u2019agrandir, et son pr\u00e9sident du conseil d\u2019administration, Greg Lewis, cherchait des moyens de souligner l\u2019int\u00e9grit\u00e9 et le professionnalisme de Pelham Cares.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00ab\u202fQuand les normes ont \u00e9t\u00e9 publi\u00e9es, nous avons r\u00e9alis\u00e9 qu\u2019il s\u2019agissait d\u2019une occasion d\u2019apprendre \u00e0 am\u00e9liorer encore davantage ce que nous faisions d\u00e9j\u00e0 bien, de corriger ce que nous ne faisions pas bien et de rehausser la qualit\u00e9 du service offert \u00e0 notre client\u00e8le\u202f\u00bb, affirme M.\u202fLewis. Ainsi, Pelham Cares a \u00e9t\u00e9 la premi\u00e8re banque alimentaire de Niagara \u00e0 \u00eatre accr\u00e9dit\u00e9e.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">M\u00eame apr\u00e8s avoir obtenu l\u2019accr\u00e9ditation, M.\u202fLewis se souvient du sentiment de d\u00e9passement qu\u2019il a ressenti lorsqu\u2019il a t\u00e9l\u00e9charg\u00e9 l\u2019outil de suivi des normes. Il \u00e9tait essentiel d\u2019y aller section par section pour rester concentr\u00e9 sur la t\u00e2che \u00e0 accomplir.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tout d\u2019abord, l\u2019organisation avait de quoi se f\u00e9liciter dans deux domaines en particulier\u202f: juridique et financier. \u00ab\u202fLa surprise positive a \u00e9t\u00e9 de voir combien de choses nous faisions bien. Souvent, il s\u2019agissait simplement de documenter ce que nous faisions d\u00e9j\u00e0\u202f\u00bb, affirme M.\u202fLewis.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ensuite, l\u2019\u00e9quipe a examin\u00e9 les points \u00e0 am\u00e9liorer\u202f: la gouvernance et l\u2019administration constituaient des d\u00e9fis importants. Elle a regroup\u00e9 les choses \u00e0 faire en petites listes de t\u00e2ches avant de commencer son travail. M.\u202fLewis affirme que ce processus a aid\u00e9 l\u2019organisation \u00e0 mieux comprendre son propre fonctionnement, ce qui a am\u00e9lior\u00e9 le sentiment de satisfaction \u00e0 l\u2019\u00e9gard de la collaboration.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Apr\u00e8s l\u2019accr\u00e9ditation, l\u2019\u00e9tape suivante consistait \u00e0 mettre en \u0153uvre et \u00e0 maintenir \u00e0 jour les normes. Pelham Cares a pr\u00e9sent\u00e9 ses nouvelles politiques lors d\u2019une activit\u00e9 de reconnaissance des b\u00e9n\u00e9voles et a veill\u00e9 \u00e0 ce que chaque personne soit inform\u00e9e des normes les plus pertinentes pour son travail. L\u2019organisation a \u00e9galement cr\u00e9\u00e9 des cartables comme outil de r\u00e9f\u00e9rence. Enfin, M.\u202fLewis a demand\u00e9 au secr\u00e9taire du conseil d\u2019administration d\u2019ajouter l\u2019examen des documents de politiques \u00e0 l\u2019ordre du jour des prochaines r\u00e9unions, afin d\u2019int\u00e9grer ce processus dans les travaux habituels du conseil.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00ab\u202fC\u2019est devenu notre nouvelle norme\u202f\u00bb, dit-il.&nbsp;<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Lors d\u2019une s\u00e9ance d\u2019information virtuelle organis\u00e9e par Banques alimentaires Canada, M.\u202fLewis a fait part de son exp\u00e9rience de l\u2019adoption et de l\u2019int\u00e9gration des normes. Voici quelques-uns de ses conseils\u202f:&nbsp;<\/em>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>Faites participer votre conseil d\u2019administration<\/em><\/strong><em>\u202f:<\/em> En tant que pr\u00e9sident du conseil d\u2019administration, M.\u202fLewis savait que les autres membres devaient pouvoir comprendre les avantages de l\u2019adoption des normes, qui allaient de l\u2019int\u00e9grit\u00e9 aupr\u00e8s des personnes et des groupes qui ont fait des dons \u00e0 un sentiment de responsabilit\u00e9 au sein d\u2019une organisation plus vaste. Les ressources pr\u00e9existantes de Banques alimentaires Canada ont aid\u00e9 \u00e0 expliquer la raison d\u2019\u00eatre et les avantages de cette initiative.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>Faites appel \u00e0 des services de conseil si vous manquez de ressources internes\u202f<\/em><\/strong>: M.\u202fLewis avait r\u00e9dig\u00e9 une proposition pour embaucher une aide externe, en pr\u00e9cisant les t\u00e2ches que pourrait accomplir une conseill\u00e8re ou un conseiller, et a obtenu une subvention de Banques alimentaires Canada. (Ce programme de subventions est toujours en cours.) Il recommande aussi de consulter les ressources disponibles aupr\u00e8s des associations provinciales de banques alimentaires et de Banques alimentaires Canada.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>Pr\u00e9parez-vous\u202f:<\/em><\/strong> Vous pouvez pr\u00e9venir la confusion ou la panique au sein de votre \u00e9quipe en abordant une section des normes \u00e0 la fois et en d\u00e9signant une personne qui sera responsable d\u2019informer tout le monde des progr\u00e8s r\u00e9alis\u00e9s.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>Simplifiez la documentation\u202f:<\/em><\/strong> Plut\u00f4t que de supposer que vous devez r\u00e9diger un document complexe \u00e0 partir de z\u00e9ro, tenez compte de vos proc\u00e9dures existantes. Y en a-t-il dans l\u2019esprit des normes? Elles ont peut-\u00eatre seulement besoin d\u2019une retouche. Notez aussi que deux paragraphes peuvent \u00eatre aussi efficaces que deux pages pour faire passer votre message\u202f: autrement dit, faites preuve de concision si possible. Cela vous permettra de travailler plus efficacement, et davantage de personnes liront et suivront un document plus court.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Pour acc\u00e9der aux enregistrements et aux ressources des s\u00e9ances virtuelles pr\u00e9c\u00e9dentes avec les ambassadeurs des normes communiquez avec<\/em> <a href=\"mailto:knowledge@foodbankscanada.ca\" target=\"_blank\" rel=\"noopener\"><em>knowledge@foodbankscanada.ca<\/em><\/a><em>.&nbsp;<\/em>&nbsp;<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\"><em>*\u202fPour vous inscrire \u00e0 des comptes sur The Exchange, une plateforme num\u00e9rique de communication pour les banques alimentaires admissibles, \u00e9crivez \u00e0<\/em> <a href=\"mailto:knowledge@foodbankscanada.ca\" target=\"_blank\" rel=\"noopener\"><em>knowledge@foodbankscanada.ca<\/em><\/a><em>.\u202f<\/em>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Au d\u00e9but de 2024, Banques alimentaires Canada a lanc\u00e9 un ensemble de normes nationales couvrant tous les secteurs d\u2019activit\u00e9 des banques alimentaires. Ces points de r\u00e9f\u00e9rence renforcent la responsabilisation et la confiance, assurent de bonnes pratiques et outillent les banques alimentaires afin qu\u2019elles servent leurs communaut\u00e9s le plus efficacement possible. Jusqu\u2019\u00e0 pr\u00e9sent, plus de 390\u202fbanques&#8230;<\/p>\n","protected":false},"author":34,"featured_media":51432,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_opengraph-title":"","_yoast_wpseo_opengraph-description":"","_yoast_wpseo_opengraph-image":"","_yoast_wpseo_opengraph-image-id":"","_yoast_wpseo_twitter-title":"","_yoast_wpseo_twitter-description":"","_yoast_wpseo_twitter-image":"","_yoast_wpseo_twitter-image-id":"","footnotes":""},"categories":[6],"tags":[],"class_list":["post-51435","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classifiee"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.5 (Yoast SEO v28.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Ambassadeurs des normes d\u2019excellence\u202f: Pelham Cares s\u2019engage \u00e0 garantir et \u00e0 promouvoir l\u2019int\u00e9grit\u00e9\u00a0\u00a0 - Banques alimentaires Canada<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/foodbankscanada.ca\/fr\/ambassadeurs-des-normes-dexcellence-pelham-cares-sengage-a-garantir-et-a-promouvoir-lintegrite\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ambassadeurs des normes d\u2019excellence\u202f: Pelham Cares s\u2019engage \u00e0 garantir et \u00e0 promouvoir l\u2019int\u00e9grit\u00e9\u00a0\u00a0\" \/>\n<meta property=\"og:description\" content=\"Au d\u00e9but de 2024, Banques alimentaires Canada a lanc\u00e9 un ensemble de normes nationales couvrant tous les secteurs d\u2019activit\u00e9 des banques alimentaires. Ces points de r\u00e9f\u00e9rence renforcent la responsabilisation et la confiance, assurent de bonnes pratiques et outillent les banques alimentaires afin qu\u2019elles servent leurs communaut\u00e9s le plus efficacement possible. Jusqu\u2019\u00e0 pr\u00e9sent, plus de 390\u202fbanques...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/foodbankscanada.ca\/fr\/ambassadeurs-des-normes-dexcellence-pelham-cares-sengage-a-garantir-et-a-promouvoir-lintegrite\/\" \/>\n<meta property=\"og:site_name\" content=\"Banques alimentaires Canada\" \/>\n<meta property=\"article:published_time\" content=\"2026-10-08T15:12:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-08T15:14:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/content.foodbankscanada.ca\/wordpress\/2026\/10\/1000020248-002-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1928\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Samantha Rideout\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Samantha Rideout\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/foodbankscanada.ca\\\/fr\\\/ambassadeurs-des-normes-dexcellence-pelham-cares-sengage-a-garantir-et-a-promouvoir-lintegrite\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/foodbankscanada.ca\\\/fr\\\/ambassadeurs-des-normes-dexcellence-pelham-cares-sengage-a-garantir-et-a-promouvoir-lintegrite\\\/\"},\"author\":{\"name\":\"Samantha Rideout\",\"@id\":\"https:\\\/\\\/foodbankscanada.ca\\\/fr\\\/#\\\/schema\\\/person\\\/6cc54c832653dce5f336a8e850d98f1f\"},\"headline\":\"Ambassadeurs des normes d\u2019excellence\u202f: Pelham Cares s\u2019engage \u00e0 garantir et \u00e0 promouvoir l\u2019int\u00e9grit\u00e9\u00a0\u00a0\",\"datePublished\":\"2026-10-08T15:12:00+00:00\",\"dateModified\":\"2026-10-08T15:14:16+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/foodbankscanada.ca\\\/fr\\\/ambassadeurs-des-normes-dexcellence-pelham-cares-sengage-a-garantir-et-a-promouvoir-lintegrite\\\/\"},\"wordCount\":987,\"publisher\":{\"@id\":\"https:\\\/\\\/foodbankscanada.ca\\\/fr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/foodbankscanada.ca\\\/fr\\\/ambassadeurs-des-normes-dexcellence-pelham-cares-sengage-a-garantir-et-a-promouvoir-lintegrite\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/content.foodbankscanada.ca\\\/wordpress\\\/2026\\\/10\\\/1000020248-002-scaled.jpg\",\"articleSection\":[\"Non classifi\u00e9(e)\"],\"inLanguage\":\"fr-CA\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/foodbankscanada.ca\\\/fr\\\/ambassadeurs-des-normes-dexcellence-pelham-cares-sengage-a-garantir-et-a-promouvoir-lintegrite\\\/\",\"url\":\"https:\\\/\\\/foodbankscanada.ca\\\/fr\\\/ambassadeurs-des-normes-dexcellence-pelham-cares-sengage-a-garantir-et-a-promouvoir-lintegrite\\\/\",\"name\":\"Ambassadeurs des normes d\u2019excellence\u202f: Pelham Cares s\u2019engage \u00e0 garantir et \u00e0 promouvoir l\u2019int\u00e9grit\u00e9\u00a0\u00a0 - 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